Visitor Experience and Cultural Venue Team Leader Vacancy

Salary: NJC SCP 13 to 17 (£29,064 to £31,022 dependent on experience)

Hours: 37 hours per week with weekend and evening working required

Overtime: Any overtime will be paid in line with the Green Book conditions of Service or can be redeemed as ‘Time off in Lieu’

Contract: Permanent (subject to 6-month probation)

Benefits: Local Government Pension, flexible working, free parking on working days

Reports to: Town Clerk

This is a high-profile and rewarding leadership role at the heart of Glastonbury — one of the UK’s most distinctive and internationally recognised visitor destinations. The post holder will play a central role in shaping how thousands of visitors experience the Town each year, helping to bring Glastonbury’s rich heritage, creativity, and community spirit to life.

The post-holder will be responsible for the day-to-day management and retail operation of both the Glastonbury Information Centre and the historic Tribunal building. This includes overseeing a busy and welcoming general information service, ensuring accurate, engaging, and inspiring information is available for all enquiries; sourcing high-quality retail products; and actively driving income generation in a bustling tourist environment.

You will use your IT skills to ensure smooth operation of both sites and contribute toward updating and manage the Glastonbury Information Centre website, keeping content fresh, relevant, and attractive to visitors. Strong communication skills are essential, alongside the ability to build positive working relationships with other visitor attractions, cultural organisations, and businesses across the Town to create a joined-up visitor offer.

A key and exciting element of the role is the continued development of the Tribunal building as a vibrant cultural and events space. The post holder will help shape and grow a programme of exhibitions, talks, and events, enhancing the museum offer while responding to the Town’s evolving cultural identity and visitor demand.

Working closely with the Town Council’s Arts, Culture and Events (ACE) Committee, you will actively contribute to the planning, delivery, and promotion of cultural initiatives, festivals, and town-wide events. You will be a visible and engaged presence within the Town, building strong relationships with partners, artists, community groups, and stakeholders to help raise Glastonbury’s profile as a welcoming, creative, and high-quality destination.

This is a key role, responsible for managing and delivering the aims and objectives of the Town Council’s tourism and information service, while ensuring an outstanding visitor experience in a lively and fast-paced tourist town. Flexibility is essential, as the role will include weekend working and evening events, supporting a varied and exciting programme throughout the year.

As a hands-on person who leads from the front, you will head up a small, passionate team of paid staff and volunteers. You will train, inspire, and motivate your team to deliver consistently high standards of customer service, storytelling, and engagement. You will be responsible for staff rotas and the smooth day-to-day operation of both the Information Centre and the Tribunal building.

The Team Leader will guide the front-of-house team to ensure that every visitor receives a warm welcome and leaves with a positive, memorable impression of Glastonbury. You will contribute to delivering the Town Council’s wider strategic objectives and take responsibility for managing an annual budget; increasing visitor numbers to both buildings; growing associated income; and overseeing the development and delivery of a dynamic, engaging, and diverse public events and exhibition programme across both sites.

Key Responsibilities

•Lead, motivate, and develop staff and volunteer teams to deliver exceptional customer care, increase income, and continually evolve the operation of both buildings

•Set, monitor, and achieve all performance and financial targets, striving to exceed them wherever possible

•Ensure appropriate staffing levels and effective rotas, with teams fully briefed, confident in their roles, and ready to deliver a professional, friendly, and efficient service

•Work closely with the Responsible Finance Officer to ensure robust financial management, cash handling procedures, and clear audit trails

•Create and lead a proactive system of evaluation to monitor visitor satisfaction, capture feedback, and respond positively to comments and complaints

•Ensure the Town Council’s buildings and spaces are presented to a consistently high standard, reflecting pride in place

•Adhere to and implement all Health and Safety regulations in line with the Town Council’s statutory obligations

•Act as a First Aider and/or Fire Marshal when required, responding calmly and effectively to incidents (training provided)

•Undertake other reasonable duties and responsibilities compatible with the overall scope and authority of the role

Person Specification	Essential	Desirable
Knowledge and Experience	Management experience in the retail, heritage and/or tourism sectors	Two years of relevant management experience
	Experience in leading a team within a visitor-focused operation	Experience of designing and delivering public events and exhibitions
	Experience of working with members of the public in a retail environment	Having existing professional contacts in the tourism, heritage, and events sectors and networking skills
	Experience of managing budgets and working towards financial targets and Key Performance Indicators	Experience as part of a small and multi-disciplinary team
	Knowledge of Health and Safety guidelines for a public site	An interest in and knowledge of Glastonbury today, and its history, myths, and legends
Skills and Abilities	The ability to build positive relationships with paid staff, volunteers, and members of the public
	Excellent verbal, interpersonal, written communication, and listening skills
	Ability to exercise initiative, take personal responsibility, and resolve issues independently
	Ability to develop positive working relationships with internal and external stakeholders
	General IT skills including Point-of-Sale and stock management systems

How to apply

To have an informal conversation about the role, please contact the Assistant Town Clerk via 01458 831 769.

To apply, please submit your CV and a covering letter to the Town Council using:

Email: [email protected]

Applications should be received by 12 noon Tuesday, 20 January 2026.

Shortlisted applicants will be invited to interviews on Friday, 30 January 2026.

Anticipated start: March 2026